About Complete Learning Solutions – Your L&D Specialists
The team members at award-winning Complete Learning Solutions have been on both sides of the L&D fence – as managers and employees, and as contractors and consultants – so we really do understand your challenges and your opportunities.
If you are looking for insightful, experienced, and friendly guidance, then look no further than our great team.
MA (Education), MA (Multimedia Art and Design)
Agata is renowned for creating original and effective customised training solutions. In addition to nearly two decades’ experience in publishing, graphic design, and instructional design, Agata has also been a tertiary institution tutor and trainer. This experience, combined with corporate and government training expertise, means that Agata understands how to develop resources that truly elevate the learning experience, whatever the environment.
Anna Radford (Associate)
BA, DipBusSt, FPRINZ
Communications and Marketing
Anna is a highly experienced communications practitioner, with more than three decades experience in public relations and marketing. She works with organisations in New Zealand and internationally, providing services that include: key messaging, PR strategy, employee communication, issue management, media relations, and communication skills training.
She is a Fellow of the Public Relations Institute of New Zealand and is a past Chief Judge of the institute’s annual awards.
MBS (Hons), CRP, DistFHRINZ, LFNZATD, FLPI, MIML
Beryl Oldham has over 35 years’ experience in organisational learning and development. Before moving into L&D consulting in 2013, she held senior generalist HR, organisational development, and learning and development roles in a range of government, local body, and corporate organisations.
During this time her experience spanned workforce planning, technical/professional and leadership/management competency frameworks, performance management systems, learning design, training systems management and evaluation, and measuring the return on investment (ROI) of human resources, training, and other organisational initiatives.
In addition to her Master of Business Studies in HRM and being a Certified ROI Professional® and New Zealand business partner for Drs Jack and Patti Phillips of the ROI Institute®, Beryl also holds AQF certificates in Training Systems Management and Training Evaluation, and the NZQA Certificate in Adult Education and Training (Level Five). She was the 2014 recipient of the NZATD Education Trust’s Learning and Development Practitioner of the Year Award.
Blake Gwilt (Associate)
MSc Bioinformatics, PgDipSci
LMS Technical Specialist
Blake has over 10 years’ experience in full stack website and web app development. Having developed and maintained a bespoke LMS system, Blake calls on his experience in LMS architecture, implementation, and design to provide technical support, customisation, and implementation solutions for Docebo LMS.
Craig Gwilt (Associate)
Craig has over 15 years’ experience in Information Technology Systems. Over the course of his career he has been involved with systems administration, engineering, deployments and migrations, and has demonstrated strength in managing project implementation and solutions architecture. With a MSP background he has also been involved with level 3 expert product and service technical support.
Karen Whittaker (Associate)
GradDip Tertiary Teaching, Certificate in Teaching
Senior Learning Consultant
With a robust background in aligning learning frameworks with organisational objectives, Karen excels at guiding teams in the development of impactful learning and development resources, ensuring that learning experiences are not only meaningful but also empower individuals to attain sustainable outcomes. Her proficiency spans a wide spectrum of methodologies, including Human-Centred Design, ADDIE, SAM, AGILE, PROSCI, and ADKAR. Moreover, Karen possesses a unique aptitude for aligning the NZQA academic framework with industry training.
Karen’s strengths extend to team leadership, stakeholder engagement, and the proficient management of learning management system implementations. She also brings expertise in moderation, facilitation, assessment writing, and the deployment of LMS solutions. Her professional journey spans complex organisations and industries, encompassing academia, finance, and technology, underscoring her adaptability and versatility. In her pursuit of excellence, Karen holds relevant qualifications in teaching and training, and she remains actively engaged in ongoing professional development to stay at the forefront of her field.
BA (Tourism Management), NZDipBus (Marketing)
Technical Writer and Instructional Designer
Karolyn is a skilled technical writer who has many years’ experience as an instructional designer, business writer, journalist, author, editor, and proof-reader. She will identify your information needs, and plan, research, and write user guides, standard operating procedures, quick reference guides, code of practice documents, policy documents, curriculum workbooks and instruction manuals.
Ken Hogan (Associate)
MEMgt (Hons), Grad Dip Bus (Engineering Management), NZCE (Power & Plant), CEng, CMarEng, FIMarEST
Senior Consultant – Engineer and Organisational Change Specialist
Ken has a broad range of engineering management expertise, including project management, contract development, risk management and control, quality assurance, reliability engineering, sustainable management structures, and training.
Ken’s primary strength is strategic thinking, allied with an ability to conceptualise apparent and abstract ideas. Associated with strategic thinking is Ken’s ability to facilitate change – visualising the endpoint and building a path that people can see will facilitate the end result. This ability has been deployed in the leadership and management of individuals and groups, achieving success through delivering group results and developing individuals. These strengths are underpinned by Ken’s Master of Engineering Management Degree, which was focused on organisational change management.
Malcolm Lowrey (Associate)
OD Professional and Training Facilitator
With a working background spread across Policing, Private Investigations, Construction, HSE, and Hospitality, Malcolm has the stories to frame up discussion points and to keep his participants both engaged and challenged.
Malcolm has worked with a variety of both public and private sector organisations, establishing leadership capability, risk management, HSE development, and improving service quality. He has formal qualifications in adult education, adult literacy, project management (Prince2), and policing and holds a Bachelor of Commerce Degree from Canterbury University.
Malcolm has substantial experience in the design and delivery of leadership and safety culture programmes.
Having a varied background in recruitment, marketing and events, sales, and account management has given Nic invaluable skills and insights into building strong, long lasting relationships with candidates and clients across a wide range of sectors. She does an outstanding job developing and maintaining our client and contractor database and keeps in regular contact with our clients, staff, and contractors to ensure the right fit between all parties.
Olivia Rowland (Associate)
Instructional Designer and Social Media Guru
In addition to instructional design, Olivia also has strong social media and creative skills. In a former life she was a writer and editor; skills that she puts to great use in all aspects of her work.
Peter Devaney (Associate)
BSc (Hons) (Physics)
Learning Technology Consultant & Docebo Implementation Specialist
Peter is a highly experienced PMP Certified project manager with 20 years’ experience in learning solutions and a strong background in requirements gathering, analysis, and implementation. He specialises in learning management systems and is our resident technical guru and Docebo LMS implementation specialist.
BSc Computer Science
Rory is a computer science graduate who brings a wide range of technical
skills to the team. His areas of expertise are integrations development
and problem solving.
Steve McAneney (Associate)
Certificate in Automotive Engineering
Learning Design, Development, and Delivery Specialist
Steve McAneney is a seasoned professional with a rich background in developing and delivering engaging training programs. Having lived in Japan for 15 years and Germany for 3, his experience developing and delivering courses to diverse audiences across the globe allows him to cater to a wide variety of needs.
His extensive experience in the automotive industry and across many cultures, combined with Information Mapping skills, enables him to develop courses and manuals that satisfy both technical and soft skill requirements. Steve takes particular pride in making training not only informative but also engaging and impactful.
Client Success Manager
Troubleshooter, Technical Writer and Instructional Designer
Vin is an experienced technical writer and instructional designer who has long been a valued member of our team. In addition to his excellent analytical skills, he also has a history of working in IT as a computer technician and programmer, and has recently expanded his role with us by joining our LMS technical support team as our Helpdesk hero.
Microsoft Certified Professional Developer (MCPD)
Software Engineering Manager
Werner is a highly experienced Software Engineer and Manager, with a history of successful deployment milestones. He started out developing Web based intranet systems in the early 2000s. He then switched his focus to high-performance back-end technologies to service card switching, money transfers, and transaction reconciliation solutions.
Werner spent nearly 10 years focusing on developing bill payment and beneficiary reference validation systems for Africa’s largest bank. He then spent several years focusing on team management while developing book building solutions for the international fixed income primary markets and investment banks. Most recently, he has focused on solutions aimed at the investment property market. His experience ranges from tailored on-site deployments to cloud-native, serverless solutions, and everything in between.