About Complete Learning Solutions – Your L&D Specialists
The team members at award-winning Complete Learning Solutions have been on both sides of the L&D fence – as managers and employees, and as contractors and consultants – so we really do understand your challenges and your opportunities.
If you are looking for insightful, experienced, and friendly guidance, then look no further than our great team.
MBS (Hons), CRP, LFNZATD, CFHRINZ, FLPI, MIML
Managing Director and ROI Specialist for Learning Organisations
Beryl Oldham has 30 years’ experience in organisational learning and development. Before moving into L&D consulting in 2013, she held senior generalist HR, organisational development, and learning and development roles in a range of government, local body, and corporate organisations.
During this time her experience spanned workforce planning, developing and implementing technical/professional and leadership/management competency frameworks, performance management systems design and implementation, learning design, training systems management and evaluation, and measuring return on investment for human resources, training, and other organisational initiatives.
In addition to being a Certified ROI Professional® and the New Zealand business partner for Drs Jack and Patti Phillips of the ROI Institute®, Beryl also holds AQF certificates in Training Systems Management and Training Evaluation, and the NZQA Certificate in Adult Education and Training (Level Five). She was the 2014 recipient of the NZATD Education Trust’s Learning and Development Practitioner of the Year Award.
Technical Writer and Instructional Designer
Karolyn is a skilled technical writer who has many years’experience as an instructional designer, business writer, journalist, author, editor, and proof-reader. She will identify your information needs, and plan, research, and write user guides, standard operating procedures, quick reference guides, code of practice documents, policy documents, curriculum workbooks and instruction manuals.
Having a varied background in recruitment, marketing and events, sales, and account management has given Nic invaluable skills and insights into building strong, long lasting relationships with candidates and clients across a wide range of sectors. She does an outstanding job developing and maintaining our candidate database and keeping in regular contact with candidates so as to ensure that the right candidates are connected with the right organisations.
LMS IT Support Intern
Rory is in his third year of university doing a degree in computer science. Information technology is his profession and his passion.
Wayne Burroughs, MNZM
BCom, DipBus (Finance), MA (Strategic Studies), CRP
Senior Consultant – ROI & Continuous Improvement Specialist
Wayne Burroughs has three decades’ experience in organisational governance, strategy development and deployment, and business improvement. Before moving into ROI consulting, he held senior organisational leadership and governance roles in a range of government, local body, and private organisations.
Wayne specialises in strategic change through organisational culture, change management, business improvement, and leadership development. As well as being a meticulous researcher, with expertise in programme design and return on investment, Wayne is a skilled public speaker, presenter, trainer, and facilitator who specialises in delivering organisational change and leadership development.
Wayne is a Certified ROI Practitioner (CRP) and has held Prince2, MSP, and Business Evaluation qualifications. He has undertaken Governance training (Institute of Directors) and applied this capability at numerous levels.
Agata Oleksiak (Associate)
MA (Education), MA (Multimedia Art and Design)
Agata is renowned for creating original and effective customised training solutions. In addition to nearly two decades’ experience in publishing, graphic design, and instructional design, Agata has also been a tertiary institution tutor and trainer. This experience, combined with corporate and government training expertise, means that Agata understands how to develop resources that truly elevate the learning experience, whatever the environment.
Anna Radford (Associate)
BA, DipBusSt, FPRINZ
Communications and Marketing
Anna is a highly experienced communications practitioner, with more than three decades experience in public relations and marketing. She works with organisations in New Zealand and internationally, providing services that include: key messaging, PR strategy, employee communication, issue management, media relations, and communication skills training.
She is a Fellow of the Public Relations Institute of New Zealand and is a past Chief Judge of the institute’s annual awards.
Blake Gwilt (Associate)
MSc Bioinformatics, PgDipSci
LMS Technical Specialist
Blake has over 10 years’ experience in full stack website and web app development. Having developed and maintained a bespoke LMS system, Blake calls on his experience in LMS architecture, implementation, and design to provide technical support, customisation, and implementation solutions for Docebo LMS.
Chris Devaney (Associate)
LMS IT Support Intern
Chris is currently pursuing an Economics degree at Eastern Michigan University. He is a keen problem solver and enjoys a technical challenge.
David van Baarsel (Associate)
BA Psychology, MSc Occupational Psychology
Docebo Associate Vietnam
Ken Hogan (Associate)
MEMgt (Hons), Grad Dip Bus (Engineering Management), NZCE (Power & Plant), CEng, CMarEng, FIMarEST
Senior Consultant – Engineer and Organisational Change Specialist
Ken has a broad range of engineering management expertise, including project management, contract development, risk management and control, quality assurance, reliability engineering, sustainable management structures, and training.
Ken’s primary personal strength is strategic thinking, allied with an ability to conceptualise apparent and abstract ideas. Associated with strategic thinking is Ken’s ability to facilitate change – visualising the endpoint and building a path that people can see will facilitate the end result. This ability has been deployed in the leadership and management of individuals and groups, achieving success through delivering group results and developing individuals. These strengths are underpinned by Ken’s Master of Engineering Management Degree, which was focused on organisational change management.
Malcolm Lowrey (Associate)
OD Professional and Training Facilitator
With a working background spread across Policing, Private Investigations, Construction, HSE, and Hospitality, Malcolm has the stories to frame up discussion points and to keep his participants both engaged and challenged.
Malcolm has worked with a variety of both public and private sector organisations, establishing leadership capability, risk management, HSE development, and improving service quality. He has formal qualifications in adult education, adult literacy, project management (Prince2), and policing and holds a Bachelor of Commerce Degree from Canterbury University.
Malcolm has substantial experience in design and delivery of leadership and safety culture programs and is our National facilitator for the Worksafe Safeplus Assessor accreditation programme.
Olivia Rowland (Associate)
Instructional Designer and Social Media Guru
In addition to instructional design, Olivia also has strong social media and creative skills. In a former life she was a writer and editor; skills that she puts to great use in all aspects of her work.
Peter Devaney (Associate)
BSc (Hons) (Physics)
Learning Technology Consultant & Docebo Implementation Specialist
Peter is a highly experienced PMP Certified project manager with 20 years’ experience in learning solutions and a strong background in requirements gathering, analysis, and implementation. He specialises in learning management systems and is our resident technical guru and Docebo LMS implementation specialist.
Sarah Williams (Associate)
BBS (Management & Finance), DipMgt
Chief Inspiration Officer
Sarah specialises in organisational culture, change management, process improvement, and leadership development. As well as being a meticulous researcher, with expertise in needs analysis and programme design, Sarah is a skilled public speaker, presenter, trainer, and facilitator who specialises in delivering cultural change and leadership programmes.